*This item can not send from the United States to other countries;
*This item can not send to the following remote districts:
PUERTO RICO, HAWAII ,VIRGIN ISLANDS ,ALASKA ,GUAM GU,AMERICAN SAMOA,NORTHERN MARIANA ISLANDS.
In order to be able to offer you the best prices and free shipping, our warehouses are located all over the world.
The products leave our facilities 1-7 business days after your order has been placed.
Shipping times for the U.S. and Canada are between 2-3 weeks (except for promotional items*).
Shipping times for the rest of the world are between 2-4 weeks. On average, the items arrive within 3-4 weeks.
If you order multiple items, they may be shipped separately and thus arrive separately.
Free shipping is not applicable for free items.
*For free ($0) items, the U.S. shipping times equal the "rest of the world" shipping times.
Q: Do you ship worldwide?
A: Absolutely! We ship worldwide and ensure we make every pet lovers' shopping experience enjoyable with us.
Q: Do you offer refunds?
A: Yes! Customer satisfaction is very important for us! Therefore, we offer 100% refunds. For more information, please read our Refund Policy.
Q: Does 4PawShop.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience.
Q: The item(s) you sent me has/have defects, or I am not satisfied with the item(s) I purchased. What should I do?
A: In that case, please contact us immediately at email@example.com. We will find a solution.
Q: Is your website secure with my personal information?
Q: My package(s) hasn't/haven't arrived within the time frame mentioned above. What should I do?
A: In very rare cases, there may be minor issues with customs, which delay deliveries. Please allow 2 more weeks than stated for your item(s) to arrive, before you contact our support.
Q: What about customs/import taxes or fees?
A: Please note that you are responsible for any import duties/taxes/the like if applicable. Many countries charge those if the shipped item(s) exceed(s) a certain monetary value. Because almost all of our items are very low-priced, there should not be any issues. However, we advise you to inform yourself about your country's import policies before ordering.
Q: Are there certain rules for using your website?
A: Yes, by visiting and buying from 4PawShop.com, all visitors and customers agree to our Terms of Service. Please read them carefully.